Wednesday, August 29, 2012

Twylah Rocks Your Twitter Feed Into A Trending Tweets Magazine


Meeting Twylah's Founders At Inbound Marketing Summit

Visiting San Francisco it feels possible to have a conversation in a coffee shop and change the world. The city's energy is pure creative magic. It is necessary to make the long trip across vast barren landscapes of several airports and TSA lines to fill up the creativity tank every so often.

During my last trip I met several magicians including Eric and Kelly Kim founders of Twylah. Twylah is such a cool thing, such a magical tool. Instead of trying to explain magic go to my ScentTrail Twylah Feed:

ScentTrail on Twylah


What you are seeing is @ScentTrail tweets that are "trending". Knowing what is trending is hard work without Twylah. I use Topsy to dig into what content is received well (i.e. being Retweeted and shared) and what is falling short. I feed the winners and tweak or drop the losers - Internet marketing 101. Along comes the Kim's brilliant tool. Twylah helps curators:
  1. See what Tweets put a divot in the social fabric recently.
  2. Give "trending tweets" a second act.
  3. Have a beautiful Trending Tweets Magazine for social shares.
  4. Learn from Twylah, reduce distance between creation and viral reception.
Not all things that are beautiful make sense and are functional. Twylah rocks because it is beautiful and effortlessly functional. Twylah also rocks because its founders are wonderful, creative geniuses that somehow are kind and live to share.

Last week 5 Magical Do More With Less Curation Tools went viral and was shared with more than 600,000 via power ReTweeters. That post was incomplete without Twylah and its "Trending Magazine" that can be easily crafted into more powerful social curation.

Twylah is Scoop.it's sister. Strangers on the street know how much I love Scoopit :). Twylah is sure to become a much loved tool too. Anything that looks this good, depreciates and reinvigorates work already done and informs future efforts so well is a love match (lol).

Get your Beta Twylah Account: http://www.twylah.com/

Tell Eric and Kelly Twylah ROCKS! And share your Twylah Rocks stories.

Marty

Friday, August 24, 2012

Realtime, Social Signals, Semantic Web And Future Calculus



Life is funny and about to get even more humorous. I've written extensively about my love of Scoop.it, see my Digital Revolutions on Scoop.it. Here is how I used Scoop.it in the last few days:
Let's call those curation and creation actions INPUTS. Here is what happened (or didn;t happen):

Are Social Signals Influencing PPC?
Pushed by my Twitter feeds and picked up by Rich Austin (@Keywordrich) and shared with his 212 followers. Picked up by my coworker Addie (@addieky) and shared with her 1,397 followers. Picked up by SEOTweetz (@Seotweetz) and their 2,325 followers. Picked up by @Totalmadstream and shared with their 567 followers. 

Combine these Retweeters and pushes across our social networks and more than 5,000 people have had a chance to pickup Are Social Signals Influencing PPC. The lack of "friends of friends" pick up says the content isn't right, isn't tuned for sharing. Reasons why content doesn't go viral include:
  • Too complicated. 
  • Not sticky, not riding an existing wave or so ground breaking it creates its own. 
  • Didn't get seen by the right people. 
  • Isn't as cool as you think (lol). 
Reasons above are in descending order. When you want to "fix" content that should be viral but isn't (yet) reduce complexity. Simple ideas go viral. This week 5 Magical Do More With Less Curation Tools reached 665,221 via Retweets.

See the difference?

Magical Curation rides several BIG waves including Internet marketing teams trying to make do with fewer people, the rise of curation and the hidden belief expressed by Arthur C. Clarke that any sufficiently new technology is indistinguishable from  magic. Her is a Google insights for search chart showing curation, the green line, is trending way up and will be running with the big boys and girls soon.



Fixing Nonviral Content
It doesn't make sense to spend much time fixing nonviral content unless you are the problem (lol). Are Social Signals makes something COOL sound geeky and remote. I will work on ideas over the weekend to reposition with a new title and other improvements. Please add your ideas if bored out of your mind on Saturday or Sunday.

If the 2nd attempt falls flat we've reached the point of diminishing returns on fixing Are Social Signals Influencing PPC? All content has value, but, after two takes and no viral response, no friends of friends pickup, move on and create new content.


Compare and Contrast
Internet marketing exists in a constant NOW. When something works you know it right away. When it doesn't work you get to guess why, tweak, rinse and repeat.

Compare Are Social Signals Influencing PPC to Curation The Next Web Revolution
(I = Topsy Influential status, HI is Highly Influential)

Curation Who
Followers

PPC Who
Followers





3,703
HI
212





496

1,397





886

567





516

2,325





832








@basti
3,080
I







16,969
I







687








1,104








1,593
I







5,372
I







1,297
I







Total
36,535


4,501





Should the next article be about curation riding the success or tweak Are Social Signals Influencing PPC? I wrote a series of Curation posts in January of 2011 after the post got good pickup. Is the curation well dry? Google insights for search indicates curation is at the beginning of something and not nearly played out. The lack of immediate response on Are Signals Influencing means one more tweak and out since TIME is the only commodity you can't buy or make more of.

Friday, August 17, 2012

Scoopit Rocks III: Gamification and Community



Why Scoop.it Rocks III: Gamification And Community


Sometimes you fall in love by accident. When Marc Rougier read and commented on Curation The Next Web Revolution I didn’t know what I didn’t know. I didn’t know I’d just found my long lost French bother (brothers really since Guilluame Decugis would follow not long after).

Sometimes you fight with your brothers. Recently I had a little online spat with Guilluame after Scoop.it took my candy away. The new Scoop.it UI, something I now LOVE, took away my daily visitor counts and the best gamification leaderboard ever developed.

Scoop.it’s Blog Post About Giving Candy Back

How Content Goes Viral

This week I wrote one of those rare viral posts. Top 5 Magical Do More WithLess Curation Tools has now been Retweeted to more than 400,000 people. I owe BIG Thank Yous to @Small Rivers, @Videoturf, @Henrikboyander and 78 others for their support. I’m writing a more detailed analysis about how and why content goes viral to do precisely that (to say thanks), but the biggest thank you goes to Scoop.it. More than 90% of the Power Retweeters that picked up Top 5 Magical Curation Tools I know from the Scoop.it Community including writing a recent guest post for @SmallRivers. 

I just wrote a two part series for the great @SmallRivers team (the people who created one of my magical tools Paper.li):

5 Social Media Marketing Safety Tips To Quiet Your Lizard Brain

How To Avoid A PR Crisis In The First Place

Over 100,000 of the people who had a chance to read 5 Magical Curation Tools via ReTweets came from @SmallRiver’s almost 60,000 followers (the posted twice). Scoop.it is a community for power curators such as Robin Good and Michele Smorgon (@Maxoz). When you learn from these generous mentors they also keep their eyes peeled for you. They protect you. They share with you.

I wrote about the importance of Scoop.it’s great community in Scoop.it RocksII. Scoop.it Rocks III is about how Scoop.it uses gamification, its new UX (user experience) and the power of its community to make a strong argument to become the hub of your personal or company social media creation and curation efforts.

Scoop.it’s Gamification

The new Scoop.it User Interface (UI) is the best near real time content testing tool I’ve found. The tool has four dimensions:
  •  Daily and Long Term Visitors By Topic on your profile
  • Feed Quality Score (Curation Revolution my first scoop has an 82). 
  •  My Community “Follower” count (on profile under my picture).
  •  Analytics showing most popular Scoops over time.
If you study gamification you know there is typically a game and a game within the game. You play the frequently flyer game comparing miles to the aggregate and you want the upgrade on the flight you are about to take. Scoop.it’s game is generating visitors (daily and aggregate) by Scoop feed. Scoop.it’s game within the game is comparing progress to my immediate competitive set.

Download my free Gamification White Paper from Atlantic BT

Scoop.it’s Main Game - Visitors Daily and Aggregate

One of the things I LOVE about Scoop.it is how tuned it is to how Internet marketers THINK. Every night at midnight all visitor numbers reset to zero for every scoop. The totals aren't lost, but the first thing I watch goes to zero. Game on!

The value of wiping the board clean reinforces several important Internet marketing ideas:  
  •  Internet marketing happens NOW (real time or near real time).
  • Yesterday is helpful and instructive but quickly a distant memory, earn money (expressed as cash, attention, Retweets, subscriptions or traffic) today. 
  • History is valuable IF you can pull the gold forward to TODAY (why I blog about top 5 Best ScentTrial or why a post went viral to get a second act extracted from the first).
  • History is valuable when the mob valued something yesterday because they may value it again today if you remind them of their past love. 
  • Mistakes hurt, but the only long lasting non-recoverable mistake in Internet marketing is sloth. Do nothing and you get nothing.

The Best Near Real Time Content Monitor?

Is Scoop.it the most immediate near real time monitoring tool? Yes. I say “near real time” because there is a lag between when I publish something and Scoop.it’s community votes. Once my Revolutions got above several hundred followers, and inside of that list are some of the most powerful (and kind) curators in Scoop.it like Robin Good, Brian Yanish (@MarketingHits), Gerrit Bes, and John van den Brink.


Aggregate feedback loops are great and valuable. Having Robin send a message about how you missed or hit the mark is infinitely more valuable. Here is how I use The tool:
  1. Post new content to slow feeds between 10:00 and 12:20 EST. 
  2. If I’m still up I check the early returns watching the daily visits and the Notifications area. If daily visits are UP I go to notifications to see who picked something up. Up above 5% means someone picked up my content as I don’t have enough followers up at midnight to make something get picked up fast. The early returns are coming from friends in Australia, the far east and other places that may be just starting their day as I’m ending mine. 
  3. If something gets picked up I thank whoever picked it up. If the curator is new to me I follow them even if I don’t speak their language. Speaking the same language isn’t as critical as you might think. Good ideas jump off the page no matter what the language. 
  4. I go to bed and get up usually around 6:00 to check early returns. What is trending the way I thought? What is a surprise? If a significant feed such as Curation Revolution is behind schedule, it should have about 25 views by that time, I make my first curation move changing the headline. I arrive at work by 9:00. 
  5. At 9:00 I check to see how the changes I made at 6:00 are going. If the headline change flopped I toss the content and curate new content in its place. 
  6. I check again at noon. Each check gets a new round of social support using Twitter, Pinterest, Facebook and StumbleUpon. I may support with a quick blog post too OR I may move a Scoop out to our AtlanticbtBlog. NOTE when I move content out of Scoop.it to a blog I rewrite 30% of the content so there is no straight duplication. Even with this rewrite using Scoop.it is the fastest way to post a blog post (bar none). 
If my content day is on trend I may not touch any of my Scoop.it content until it is time to start the cycle again. If it is NOT trending I take one of these actions:
  • Look for and curate viral content on a trusted source that hasn’t been beaten to death by other curators (this is easier at midnight than during the day). 
  • Find and curate content that may have been beaten to death and put a new spin on it by writing a few hundred words IN SCOOP.IT (key idea). 
  • Aggregate or mashup content in some unique way from trusted sources. 
  • Create unique content. If I want the content to live for longer (say a week) then I publish to one of our blogs. If the content is a test of an idea or a topic or an approach it goes to Scoop.it.
  • Rinse and repeat.
My boss asked me to show him in Google Analytics where an article had just popped. I don’t use GA for social monitoring because it is terrible at it. GA loses friends of friends posting. GA may or may not capture your first generation of link support, it doesn’t capture the next tier at all so the picture is incomplete.

I use Scoop.it as the testing ground for content that may or may not earn its way into our blogs. I use Scoop.it for the immediate feedback loops I need to tell us if we are onto something TODAY and should invest more in that content TOMORROW.

Finally I check my immediate competitive set to see if I am having a bad day or WE are (lol). When my counts are off I check to see if Antonino is slow too. If he is then the pattern is impacting all curators. If he is blowing up I check Gladys Pntado and K3Hamilton. I’ve trust all of these curators.

If we are all off in somewhat the same way I do nothing. If I want to know how the amazingly viral are doing today I check Gerrit Bes, Thomas Faltin, Heiko Idensen and Vita Yours. If Vita Yours is off we are all going to be slow since their core feed is about celebrities and there isn’t anything sticker than content about celebrities (period full stop).

There are several admired content leaders I check such as Howard Rheingold (read his books), Karen Dietz (storytelling expert), Beth Kanter (smart), Anise Smith (QR Codes), Michael Verstrepen (picks up my stuff and is excellent in education and online learning), and about 10 other people I have on a “watch and check list”.

Many of these curators and I started curating together, but they’ve long since moved away from me (above me LOL). Here is an important point and the genius of Scoop.it's gamification. At first they showed my little feeds in relation to the top of the stack. That was depressing and made me want to stop curating. Now they show me those curators around me and I watch the others (those far above me now) based on having watched and learned what they excel at curating. I’m using the Scoop.it game within the game as a way to fuel my competitive fire, but mostly as a way to keep track of GREATNESS and how far I’ve got to go (lol).

Scoop.it taps into an important second leaderboard idea – measuring yourself against your progress (feeling good) and against greatness (work to do). This is why Scoop.it has the most advanced gamification online. I was so surprised when they changed their UI removing the genius of their gamification I stomped my feed and cried. I got others to stomp their feet to and, to Marc’s and Guilluame’s credit, they immediately pivoted giving us our favorite tools back. Actually they pivoted forward since the old data in the new UI makes Scoop.it the most powerful content creation tool online (period full stop).

Great weekend to all my Scoopers, to the amazing, brilliant and cool Scoop.it team and to my friends, family and followers.

Marty


Wednesday, August 15, 2012

Phones Curate Our Lives As Mobile Web Changes Everything


The world’s Sturm and Drang, German for Storm and Stress, only goes in one direction – MORE. We are on an infinite loop of more. Each time we pass GO we pickup $200 and go around the board faster, always faster. 

Smart Phones are shields, accelerators, game consoles and curation tools.

Our days are marked by devices: we wake up to iPads, drive with Smart Phones, work on desktops, lunch with laptops, drive home with Smart Phones and finish our work on laptops finally curating dreams to come with our iPads. Mobile’s coming tsunami is undeniable:


•    90% of Americans are within 3 feet of their mobile phone 24/7/365.
•    Smart Phones will more than double PC sales by 2015 says Gartner.
•    The next generation spends TIME on their phones:

Mobile And The Death of Free Time


We are on our phones all the time. We don’t stand in line anymore. We look at our phones in those restless pockets of time when we used to look out the window or take a breath. Google’s fascinating mobile search chart (below) shows this always on, always more appetite of mobile.



See the dips in the blue search demand line below? The sharp dips are Christmas. We search right up until we take a break. See the bigger bows down? Those bows are the summer when we are at the beach and so not searching as much. Now look at the constant voracious red line.

Mobile searching doesn’t take a break, slow down or take a vacation. It just keeps growing because when we are on vacation in a new place we need things. We use our phones to find restaurants, snorkeling equipment and flip flops. Our phones guide us around unfamiliar roads to make sure our vacation is restful.

Our phones don’t get a break at Christmas. We work them harder during holidays making sure a distributed family knows what we are up too.

 Mobile devices are different. They demand simplicity, speed and relevance. Relevance has the added dimensions of time and space.

If I’m standing on the corner looking for a pizza my hunger exists NOW and I want a pizza joint in walking distance. These are new search dimensions, new with mobile. Time and place on a desktop are less immediate and less determined. On my desktop I may be looking for a Pizza later at home. On the corner chances are good I want a pizza now.


Mobile changes time and place so it changes everything. We can’t simply move our desktop thinking to a mobile empowered world. We leave our desktops. We never leave our phones. Our phones curate our lives. We use them to:




If it seems like everything is changing again in Internet marketing that is because it is. Mobile brings more than just new devices. Mobile brings new demands for:



•    Speed.
•    Relevance (in new time and place dimensions).
•    Simplicity in a mouse optional world.
•    Speech.
•    Semantic web (speech in context).


Regular Scenttrail readers will recognize Google's chart of their "winning" mobile foundation as More and More, Faster and Faster, Better and Better.

Mobile and Email Marketing


We use our phones to curate our email. Mobile devices make it easy to stand over the garbage and throw away junk mail. If your email marketing isn't mobile friendly then opens rates will be down and money to the bank less.

The mobile revolution will curate our lives, change everything including how and what we call “websites”. 






Marty

Tuesday, August 14, 2012

5 Tips To Tell A Better Story And Why That Is SO Important

In a meeting today it was clear. The numbers were BAD, but not for any reason the client understood. The first temptation when you see bad Internet marketing traffic or conversion numbers is to attempt to understand their badness from inside the crucible of the numbers themselves. Sometimes trying to cube the metrics in front of you is the right thing to do. This wasn’t one of those times.

The problem was deeper this time. This time the numbers were bad because there was no story, no hook, nothing anyone could care about. Lack of a story derails more websites than realize their problem is poor storytelling. Since STORY and the ability to tell a story is so critical to Internet marketing success here are 5 tips to tell better online stories.

Tell Better Stories Tip 1: Tell Heroic Stories

They were drinking pretty good at the Algonquin that day, Hemingway and some writer friends. Ernest, as only he could, slammed a challenge they couldn’t resist. He could write a short story in six words. Hemingway picked up a napkin and wrote:
For Sale, Baby shoes, Never Worn.
Hemingway won the bet. His story had a beginning, a middle and an end. It had pathos, pain and economy. One reason we struggle to tell great stories is we think too small. We fall into the trap of information.

The trap of information is falling into the quid pro quo of answering questions. Answering questions is important but not inspirational, not Hemingway. Answering questions is a branch on the story tree NOT the tree.

The story tree is rooted in the big questions:
  • Why am I here?
  • Where is my life’s meaning and purpose?
  • What can I or should I believe in that is bigger than me?
There are different branches on the story tree such as:
  • Work Experiences.
  • Questions and Answers.
  • Vacations.
  • Education.
  • Family.
  • Meaningful random moments.
  • Health.
  • Meaningful experiences.
No two story trees are alike. Some trees are loaded heavy with education branches. Other story trees might have a lot of branches dedicated to health if the owner of the story tree faces health challenges. One of the reasons marketing is challenging is our need to communicate with all trees in the forest, a tricky problem.

The tricky marketing problem is to NOT fall down the funnel of your niche. Stay on universal branches, branches all can relate to and understand. The most common complaint at last year’s Content Marketing World was the boring and so un-story worthy nature of the businesses in attendance. At one session a Heating and Air Conditioning vendor said it was impossible for him to tell anything other than a boring story.
Mother, twin babies, hundred degrees, no AC.
One more word than Hemingway, but those 7 words capture reader attention. The hook is set; now tell the rest of the story. Tell the heroic story.

Tell Better Stories Tip 2: Set The Hook

Your first sentence needs to intrigue, create a sense of mystery and explain. The first sentence of this piece was:
In a meeting today it was clear.
“It” is a search engine stop word so “it” should be used sparingly, but making the sentence more complete in explanation doesn’t set the hook as well:
In a meeting today the importance of storytelling was clear.
Better first sentence for the search engines. There are more keywords and we eliminated the “it”, but the second sentence is less compelling, less mystery wrapped in enigma.

Hooks draw you in, keep you reading because, much like a cat, you must chase the mouse of curiosity.

Tell Better Stories Tip 3: Ask A Question

One way to tell a better story is to engage your reader’s “story” mode. In story mode we prepare to listen harder, follow more and project ourselves into the story. What is your favorite story?

The beautiful, simple power of a question is listeners start to answer. They answer by scanning their memory and pulling in a group of answers before deciding on the top of the stack, the answer to your question. The magic of “story mode” is your audience is highly receptive. You just helped them think of a positive memory. Your question, when you start answering it, builds on their experience. The distance to project their perspective and memories into your story is short.

Tell Better Stories Tip 4: Include Pictures

The hottest rarely used places on most websites are directly below a picture. Few pictures are captioned, yet everyone’s eyes fall below the image looking for a caption.

Pictures, especially captioned ones, are where our eyes go first. We check the writing against the picture. Online we scan more than we read. Great web designers know how to build a path through the woods with images, headlines and then finally text blocks.

Once we’ve arrived at the text you (the webmaster) want us to read because the hook is set so well and our eyes have been skipped across the web site’s visual pond like a rock skipping on the glassy surface of a calm, quiet lake then we want to scan/read exciting, sticky content full of analogies. Pictures, like the one below from a famous video game, can tell entire stories all by themselves. Pictures are so powerful they reduce the stress on your writing.

Tell Better Stories Tip 5: Write Pictures With Words

A spotted Dalmatian walked past the firehouse. Easy to see how much more powerful this opening sentence is than, “A dog walked by a building”. Details add romance, mystery and intrigue. You can never be too specific when you write online copy.

Specific writing is keyword dense helping SEO. Even more important is how much more exciting reading specific copy is for readers. They feel included, warmed by the fire of your detail and able to project themselves into your story. Details are different than adjectives and adverbs.

Simply adding more modification to nouns is NOT adding details. Adding more adjectives can blur details.
A densely spotted black and white Dalmatian walked past the 1880s brick firehouse with a bright red door.
See how blurry details become when the story is over modified? The pace slows too. The best pace for online reading is FAST and FASTER since few enjoy reading online. Break up your specific, visual story with bullets, pull quotes and other “scanable” material to keep attention and increase the perception of speed created by HOW you write

5 Tips To Tell A Better Story Summary

Telling great stories may be THE key after Google's Panda and Penguin algorithm changes (read Storytelling Panda's Secret Implication). Follow these five tips and tell heroic stories by setting hooks, asking questions, including pictures and using visual language and your stories will engage, help SEO and convert.

Sunday, August 12, 2012

Internet Marketing - Don't Bring A Knife To A Gun Fight


An Internet Marketing Fable

There wasn't any warning. The first drop  was sudden, dramatic and not immediately clear. It was the day after Halloween. We were tired and our Christmas plan was set, but there it was. Everything that monitored the world as we knew it was down when it should be up. This mystery had to be solved.

As always I checked ourselves first. The people who came acted normal. Conversion was even up slightly. We ended a themed sale midnight on all hallows' eve. This the first day of November started our pre-holiday sale. There were a series of  interlinked campaigns and offers that would move time toward the inevitable Black Friday, Cyber Monday and the biggest day of the year usually around December 20th depending on the calendar.

This year the wind was in our favor. The calendar smiled and was giving us an extra day or two for the last minute crowd, the biggest and most profitable crowd. Everything but the toplines looked good in our world. Our server's hadn't burped and we didn't attempt to shoot off our foot. Something else was happening, something bad.

Moving from our Key Performance Indicators to Google I say the beginning of a nightmare. Organic and paid traffic were inline. This meant Google wasn't the source of current pain. This meant someone was fighting us and winning. For some strange reason I remember West Side Story and an impossibly young Natalie Wood popped into my mind.

I would check the Sharks, our main competitor's page, next. Walking into the dark alley that was our main competitor's site I saw the glint of steel, heard the slide of the gun's rack. There, large and in charge on the top of the page in 36 point helvetica was FREE SHIPPING ALL ORDERS ALL SHIPMENTS.

Stunned I called for a war council. Our version of the Jets was a group of well meaning but over matched direct marketers. Catalogs and print advertising was their trade. Sliding a single sheet of paper across the table I shared my worst fears. Christmas would be down 10%, Valentine might be worse.

There was a long silence as the President and her most trusted adviser looked at the paper, back at me and then each other. "What do you want to do," was their first question. "Match it," came my immediate response. Hands were wrung and all the reasons not to do such a thing came rapid and overwhelmingly fast almost as if those arguments were rehearsed in some macabre way.

Shipping was "real money" and would hurt our "profits". We had played with trigger point Free Shipping of course. Free Shipping was the table stakes to the fight, but we weren't believers. Every number I saw said Free Shipping was the real advertising we needed. Instead we continued to buy expensive, like $500,000 for a single ad, print advertising.

"I will be damn if I will abandon print advertising," the President of the Jets had claimed one day defiant and dead wrong. Here on the day after Halloween we were a tad hung over and about to make the worst decision any Internet marketer can make. We were about to bring a knife to a gun fight because we didn't match, we stayed with our plan. We brought the knife and paid the price. Christmas sales down 12% Valentine's sales, Valentine's Day was bigger than Christmas in the steepness of the sales curve and its immediate drop off, off 18%.

Over the course of the next year we would lose 25% market share to this single competitor. A year later they holstered their gun, its job more than done, on the day after Halloween. I learned a valuable Internet marketing lesson - don't bring a knife to a gun fight.

Friday, August 10, 2012

Internet Marketing - How To Be GREAT

Internet Marketing – Making A Lot From A Little

Presence isn’t enough anymore. In 1999 I learned HTML and created FoundObjects.com, now RIP except on my blog and in my heart, and presence and heart was enough. Not so much anymore. Today’s Internet is more crowded and noisy by an order of magnitude.

Good News, Bad News and the Death of Average
Good news is today’s Internet is more crowded with average websites doing things in an average way. This day too is over. As Seth Godin pointed out so conclusively in Linchpin, Purple Cow and five other books, average is taken, average is over. If you are reading this post you want more for yourself and your website. You don’t mind the death of average.

It is still as junk bond vexing as ever to create greatness. Junk bond traders live by percentages. Most of what junk bond traders buy will crap out, but a few will go and go and go. I’ve been an Internet marketer for a long time. 12 years online is like 30 off (lol). Here are things I know beyond any reasonable doubt:
  •  The most important product you create is a TEAM capable of finishing each other’s sentences, supportive of one another, innovation and fearless. 
  •  Do, think, analyze, do faster and better is the most important virtual Internet marketing cycle.
  • The only real Internet marketing sin is sloth, any other action can be learned from.
  • Presence is the price of Internet marketing poker, greatness wins the pot.

How To Become A Great Internet Marketer

Becoming great online is a process. The process has common immutable elements, but its exact recipe is never the same twice. Here are tips for how to become great for three groups: those who are already great offline, those who were once great online and have lost it and those who aspire to greatness online.

Great Offline, Unknown Online
You may already be great offline. If so you face the hardest path. People who are already great offline believe their greatness extends online. It does not. Online greatness must be earned it is never granted by fiat. You can win a Nobel and your PageRank will still stink if you don’t obey Internet marketing’s laws. Here is how you can become great online too:
  •  Strip your assumptions bare, become tabula rasa (blank slate_.
  • Curate those who think you are great offline. 
  • Share credit those you think you are great AND those you don't love you.
  • Be humble.
I love the web and Internet marketing. It is pure, clear and, in the end, true. The web’s ability to last longer than BS, to parse BS to within an inch of its life instantly and to create conversations so intuitive your company, brand, products and sense of self can be changed for the better is magic. In the presence of such majesty the only proper attitude is to be humble. Communicate, curate and share, but do so with a sense of Zen clarity and a desire to serve something greater than yourself and your company. 

Once Great Online, Now Not So Much
Internet marketing is like predicting the weather. Predict the weather long enough and you are bound to blow a forecast here or there. If your online reputation is suffering from such short term problems don’t worry it will bounce back on its own as the majority of information about you presses the outlier information further to the margin. Speed the process by sharing your human failure in a straightforward and honest way.

It is difficult to come back from an institutional, “We don’t get it.” I had one of these situations when, as a Director of Ecommerce, my company continued to feed millions into print advertising long after such investment provided return. Read Seth Godin’s great little book The Dip to know when you are in a short term dip vs. a long term dead-end then hang with the one and leave the other.

Solving the don’t get it problem takes skill I frankly haven’t mastered. I try to use shock therapy and this never works. People in denial can’t be shocked back to life. Denial requires a Made To Stick (another great Heath Brothers book) argument. Wrap the shock of the new thing in the skin of the old. I stink at this. I see the new thing and want to shout it from the rooftops. Shouting drives the denial tribe further underground. Here are ways friends (Red Maxwell at OnRamp Branding for one example) help those in denial:
  • Tell A Story.
  • Share A Book. 
  • Find A Trusted Intermediary (Red and Seth Godin are life long friends). 
  • Help “deniers” visualize a positive future and their role in it.
The Heath brothers last book, Switch, is a good Organizational Development (OD) read. Buy copies of Switch (or some other similar book) for everyone on your management team and have a book club talk about how it made them FEEL. Denial is never resolved by facts as much as we would like to think so. Denial is our lizard brain screaming for help so match any THINKING act with two FEELING ones and you remove your team’s head from the sand.

Want To Be Great Online
To be great online you must have elevator fast responses to these questions:
  • Why are you, your company, products and brands different? 
  • Who loves you baby?
  • Why should strangers love you? 
  • How are you saving the world in some measurable way?
Answer those questions lightening fast and in a sticky way and you have table stakes for the game you are about to play. If there is an eye blink’s of hesitation, practice, drill and brainstorm more until there isn't.

To achieve your aspiration of being great online you must answer every one of these process questions in the affirmative:
  • Can you fail and go again, fail and go again, fail and go again? 
  • Do you WANT to create greatness? 
  • Are you willing to sacrifice ego, assumptions and your past to become great? 
  • Do you believe in black swans? 
  • Do you believe greatness is more learned than genetic? 
  • Do you believe in a combination of perspiration and inspiration? 
  • Can you value your team and relationships above any short-term glitch, problem or mess up? 
  •  Can you take harsh feedback and find useful information in it (after you calm down lol).
  • Can you be honest, real and naked as a J Bird in front of millions?
Answer the values quiz in an elevator ride, answering all process questions in the affirmative and you are ready to be great online.

Good luck. Let me know if I can help. Share your stories of creating greatness.

Marty

PS. Forgot to mention and Mark just reminded me, the two best books to help with align values ad company to greatness are Jim Collins Good To Great and Built To Last.

Thursday, August 9, 2012

5 Most Popular ScentTrails Of All Time

Over the weekend ScentTrial Marketing turned 90,000 views on the meter. I thanked everyone yesterday. Today's post is about the top 5 ScentTrail posts of all time (or as close to "all time" as I have since I foolishly didn't turn GA on until a couple of years ago:

#1with 3,073 views, #1 on Google
Biggest Multichannel Marketing Mistakes

There are ways your right hand can slap your left if you are a multichannel retailer (catalog, email, SEO, PPC). The most popular ScentTrail share tips like this:

Don't disrespect a channel's "rules" and never play Rock 'em Sock 'em Robots between channels.


#2 with 2,845 views, #1 on Google
Bridge The New Idea Gap

Love this line,

New ideas are important. New ideas are the best test of your company's readiness for Internet marketing. Internet marketing requires a constant stream of new ideas. You have to have more new ideas before lunch than many companies have all year to survive.

#3 with 2,572 views, #1 on Google
Five Fingers of Web Design

Graphics, images, copy, navigation and your site's backend should function together like the fingers of a hand. All too often a website's fingers fight each other. Images overwhelm copy, copy isn't keyword rich and navigation is a secret language visitors must learn instead of aligning a website's taxonomy (fancy word for navigation) to the way potential customers search. If you want your website to rock think of its elements like a hand, make a fist and raise it to the sky.


 #4 with 1,082, #9 on Google
How To Price Your Product Or Service

Pricing is hard. Pricing is arbitrage and you aren't going to be in control very long. Once your product is in the market it will be buffeted by winds, torn by competition and possibly used by a brand vampire such as Amazon or a shopping comparison engine. Pricing is a delicate ballet of information, ideas, branding and the fastest feedback loops ever created. Price right and you win. Price wrong and you may pay for a very long time.


#5, with 905, #1 on Google
Save Martin, Save The World

As many know who visit ScentTrail I'm a cancer survivor. Writing everyday even when that was ALL I could do has helped bring community, friends and family together. 

Since saving the world seems too large to be achievable I ask for you to help save me and, in turn, yourself and then the world. I'm polishing a new Pay Back Campaign for Save Martin, Save The World so stay tuned.


Thanks for your support, patience, comments and involvement in ScentTrail marketing, the cure cancer challenge and for saving me and the world. If you are reading this you are a FOM (Friend of Martin) and much appreciated and loved.

Thanks, Marty

PS - Included Google positions to make a favorite point. #1 listing on a long tail term is better than #1,000 on anything :).

Wednesday, August 8, 2012

ScentTrail Marketing Hits 90,000 Views

Thanks To ScentTrail Marketing's Friends, Supporters And Readers

Over the weekend ScentTrail Marketing, a blog I started at the end of 2007 as a way to learn about search marketing, search engine optimization and blogging, achieved a significant milestone - 90,000 views.

Views are not equal to visitors, but 90,000 views is a significant milestone. I may have the same five friends reading my blog very frequently (lol). There is typically about a 1.5 or 2 to one relationship between views and unique visitors. To the 40,000 or so who've visited my blog I say thanks.

I didn't turn GA on until about 36 months ago, so exact unique visits are lost in time, but no matter how many have stopped in, read a piece or two, commented or linked in I say thanks and THANKS.
No one does anything alone anymore least of all Internet marketing. I've been able to come a LONG way since those first posts due to the guidance of brilliant friends and the kindness of strangers.

When I sat in our offices at Found Objects in 1999 and wrote my first lines of code I had no idea I'd just fallen in love. I love Internet marketing, web design and social media. This love affair may, in the end, eclipse my 22 year marriage (lol). Here are just a few of the things I love about being an Internet marketer:
  • Love the daily changing challenge of Internet marketing.
  • Love that the web is almost sentient and always mysterious.
  • Love the people I could have only met with this magic tool.
  • Love that there is no way to be solipsistic anymore.
  • Love that doing the right thing is becoming the right thing to do. 
As many of my readers know I am a cancer survivor. Some months "survivor" seems a poor description. Last month my 8th round of chemo this year punched me in the face. During the worst of it I could only do two things: shower and write and showering HURT (lol).

How do I repay the kindness and generosity so many have shared, shown and insisted upon? I'm working hard again on The Cure Cancer Trust. I hope to, with Jon, Mark, the amazing team at Atlantic B'T's and other important friends (Eric and Cynthia, John and John, Molly, Red, Christopher, Alex, Tola and many others) find a way to help cure cancer. Why set small goals :).

My goal was to learn about Internet marketing and some learning has happened. My biggest learning, of course, was about ME, my life, friends, family and loves. Working on ScentTrail marketing has been one long dream in full color. Just as my experience on Martin's Ride To Cure Cancer the kindness of strangers never stops being amazing. If you think about it, our lives are saved by strangers all the time. Who said angels don't exist?

Saying Thank You for my life seems inadequate and small. Thank you is what I have. Thank You is what I feel and so, from the bottom of one cancer survivor's hard pressed heart, THANK YOU to everyone who has ever visited, suggested an idea, clicked on an ad (all adwords $$ goes to cancer research as will, in the end, my life's savings), sent positive karma my way and generously shared your love, life and dreams.

Always remember TOGETHER we cure cancer in OUR lifetime.




Marty

PS. Please stay tuned,
subscribe to ScentTrail Marketing (upper right under the Pinterest button and never spam or share your email)
follow @ScentTrail on Twitter and
LIKE Cure Cancer Store and Story of Cancer on Facebook.

If you want to help, ask me a question or grab lunch my personal email is mobriff(at)gmail, work is Martin.Smith(at)Atlanticbt(dot)com.

Thanks.
---
Martin Smith
Cancer Survivor
Founder Story of Cancer Trust
Director Marketing Atlantic BT

Monday, August 6, 2012

Internet Marketing - Blow Up The Last Smoker In America

Can Internet Marketing Save The Play?
A Choate classmate wrote the music for what looks like a funny play. He wrote a note asking for support for the play. I took a quick look at the play's site and saw common Internet marketing problems. The site is a "closed loop" site. It gathers information into itself and then publishes it out.

Closed loop sites can't become powerful platforms. They are too self referential. Noticing how quickly Etsy.com was scaling I came to the conclusion websites are dead (read Platforms vs. Websites).

Death of The Website
The problem is the death of websites isn't widely known. My classmate's producers thought a closed loop site would help their cause. They are right and wrong. Right because some web presence is always better than NO web presence. Wrong because the chance of a closed loop site being able to help the play in any measurable way is zero.

There is no reason a play about the last smoker in America shouldn't make as much money or more from T-shirts, SWAG and sponsorships as it does from ticket sales. The problem is one of Internet marketing imagination. I don't think about closed loop sites because they are a waste of time and money. I think in terms of platforms and communities, always communities and platforms.

Blowing Up Last Smoker
The hardest thing for non-Internet marketers to understand is how little what WE think about our products, brands and STUFF matters online these days. It is not that what we think doesn't matter at all, but the most important value any website creates or curates is what THEY think about OUR stuff. THEY, in this context, is Vox Populi, the mob, the social networked and mobile world. Here are thoughts I shared with my classmate for how to use the web and Internet marketing to help The Last Smoker In America blow up real good.

Goal
Move LastSmoker.com from a PageRank3 to a PageRank7, increase subscription list to 100,000 or more and develop new revenue sources at least equal to if not greater than ticket sales by Christmas 2012.

Key Performance Indicators (KPIs)
Use Google Analtyics to set baselines for unique traffic, repeat traffic, time on site, pages viewed and bounce rates. Watch these and a handful of other metrics daily.

Create Last Smoker In America Contest
Use a contest platform such as Strutta.com to quickly create the contest. Program it so the Google-Juice hits the core site (this can be tricky as platforms naturally skim the search engine juice to themselves, but brilliant programmers can find ways to feed things to the search engines so credit stays home).

Sweepstakes have too much lawyer-ese, so create a User Generated Content contest. Ask for stories from smokers, former smokers or those who love smokers or former smokers (that should be about 90% of the people on the planet).

Curate the first batch of entries and then create a horse race. Have a handful of stories compete with one another to become a semi-finalist based on community vote. When your story is on someone else's platform and up for an award what do you do? A: You drive social capital into the voting page i.e. you tell your friends on Facebook and Twitter. Their social capital drives your (lastsmoker.com) search engine rankings up, traffic up and conversion (either into the list or to buy tickets) up.

MOBILE
Contests are curated and played on phones so make sure Last Smoker In America Contest looks amazing on every device. If, after America is conquered, you want to rule the world extend the contest to Last Smoker In China, South America, Germany, etc....

Online Store
Another way to drive UP the value of the core site is to add a "virtual" store. Find a partner, like Atlantic BT (where I work) in Raleigh, who has ecommerce expertise working with Magento (since you are going to need the big content stick here). Create partnerships with drop shippers of all kind of kitschy smoking merchandise. Do everything with an eye toward someone else doing the painful things (packing, shipping, returns).

Don't care if your store makes $1 because its benefit is in its ability to create popular pages and lots of them fast (in time for Christmas). I think this store would create a revenue stream in addition to helping with organic search in this case (that is how viral the topic is on its face).

Blog
The best search engine content is the flat, well oiled content on a blog. Since you need 100,000 words on all manner of funny smoking stories, stop smoking tips, smoking culture and rebel smokers on your site yesterday enlist the mob again. Have another contest to become part of the Last Smoker In America's "Buzz Team". Buzz Team members will use their social capital in exchange for credit lines and link juice back. I would keep the team to 20 or less at first. Restricting things online can increase their perceived exclusivity. I've managed multi-author blogs too and it is WORK to approve, edit and keyword up everything so 20 or less is the outside of manageable.

Video
YouTube is a must here. Make video an option to apply for the Last Smoker Contest. Create a video of broll from the play and people exiting excited and loving it. If you use critic statements use sparingly and as fly in single word or phrase text. Real people across your buyer segments and personas will help more. Segments that apply here are things like:
  • Active NYC - Live in New York and Go to more than 3 plays a year. Key influencer segment, should be on the Buzz Team. Give this group a JOB. Ask for help.
  • Casual NYC - Live in NYC and go to 3 plays or less a year usually when word-of-mouth from friends say it is a "must see". Reach out to this group via book clubs, create a badge they can post to their Facebook page and ask for their help with links and PR suggestions. 
  • Active 3 State - Live around New York and see 3 plays or more a year. This is the core group for your weekend in NYC prize. Make this group your Buzz Team in CT, NJ and PA. 
  • Casual 3 State - Live around New York and see 3 plays in 3 years. These laggards are harder to reach and hard to motivate. They are "nice to have" not critical to your campaign.
Read Managing Content Marketing by Robert Rose for how to create campaign segments.

Social Support
Last Smoker has some social support, but I would add a "Facebook Fan Gate" dimension to either the application or voting for the Last Smoker Contest. The 732 Likes they have already is excellent, but taking that up 5x would be helpful to the overall mission (helps Search Engine Optimization SEO). Some say you can't do Fan Gate's after Facebook's timeline change. Don't Believe Them, but be careful about Facebook's Terms.

Gamificaiton
The key to making an Internet marketing campaign blow up is gamificaiton. Gamificaiton uses game theory to help Internet marketing campaigns cut through clutter and go viral. Here are a few important gamification ideas:
  • Leaderboards - can't compete if I don't know where I stand.
  • Social Capital - intrinsically motivated don't care about money as much as status.
  • Tribal - playing the game knits a community together. 
The Internet is an amazing game. How many Twitter Followers do you have? What is your Klout Score? What is your blog's PageRank? Are examples of a few of the "games within the game" being played on line.

Read Martin's Gamificaiton White Paper

Deadlines and Offers
Finally be sure to surround campaigns with deadlines and offers. Social capital is great, but so is the chance to win some free tickets or win dinner and the play and a night at a fancy hotel. Supplement your intrinsic motivation with offers and deadlines, deadlines and offers.

Partnerships
Writing a great play must be HARD. Creating great Internet marketing is HARD too especially now that everyone knows my 3 favorite tricks (lol). Find a great Internet marketing partner, someone with experience making things blow up real good, create a contest, a game and a platform and you are off to the races. 

Marty "Tank" Smith (lol)
Choate '76